ESTHER OMOTUNRAYO, SUNDAY

Executed comprehensive data cleaning and scraping operations, ensuring data integrity and readiness for advanced analytical processes.

Collaborated effectively on live data projects, translating complex data insights into actionable recommendations that directly influenced strategic decision-making.

Utilized customer data to develop detailed customer DNA and personas, delivering customer-centric digital solutions with an agile methodology and ensuring continuous improvement and accurate data presentation.

Managed and contributed to all phases of the data processing lifecycle, from initial requirements gathering and analysis to final data presentation and stakeholder communication.

Identified and automated repetitive processes through robotic process optimization, significantly reducing time and resource consumption.

Applied versatile Scrum and Kanban methodologies to manage project workflows, adapting to deliver diverse data science initiatives efficiently.

Gained proficiency in data analysis, presentation, and resource planning tools including Excel, Python, SQL, Google Colab, and Google Suite, enhancing project delivery capabilities.

Provided exceptional customer service, resolving inquiries and concerns to maintain high client satisfaction and loyalty.

Served as the primary customer contact, efficiently managing KYC processes, account openings, and microloan paperwork, streamlining approval and disbursement.

Generated accurate monthly and weekly reports, fostering strong customer relationships by understanding business needs and delivering timely, tailored solutions to complex queries.

Consistently met and exceeded personal and team productivity and quality targets, contributing directly to the bank's operational efficiency and service standards.

Commended for consistently surpassing performance targets, demonstrating high levels of job satisfaction and contributing to a positive team environment by mentoring new hires.

Served as the primary customer interface, accurately processing KYC and account openings, and facilitating micro-loan approvals and disbursements.

Prepared comprehensive monthly and weekly reports, cultivating strong customer relationships through in-depth understanding of their financial needs and business challenges.

Developed and maintained high-quality customer relationships, utilizing refined communication skills to enhance client engagement and trust.

Analyzed complex customer queries and problems, delivering timely and effective solutions that improved customer satisfaction.

Recognized as a high-performing team member for 4 consecutive months, consistently achieving 87%-90% monthly loan recovery rates.

Streamlined office operations by managing appointments, correspondence, and senior staff calendars, including travel arrangements, drafting critical documents, and ensuring timely responses to digital queries.

Coordinated all meeting logistics, from agenda preparation and minute-taking to room setup and catering, utilizing advanced software for document creation and presentation.

Managed office equipment maintenance and supply inventory, collaborating with vendors and colleagues to ensure seamless administrative functions.

Conducted requested research and compiled summarized information for reports and presentations, enhancing data-driven decision-making for senior staff.

Delivered excellent customer service, swiftly and accurately resolving customer conflicts while providing essential retail financial services.

Communicated effectively with customers regarding service terms and outstanding accounts, drafting clear correspondence to facilitate debt resolution.

Conducted targeted outbound calls to non-paying customers, successfully negotiating payment terms and enrolling clients in structured payment programs.

Identified and escalated cases involving vulnerable customers to support teams, ensuring appropriate and ethical handling of sensitive situations.

Collaborated with insolvency teams to manage non-compliant accounts, contributing to monthly goal achievement and offering actionable suggestions for process improvement in team meetings.